TERMS & CONDITIONS

Use of the Website

Elitzjewels.com ("Elitz" or "website" or "we" or "our") is the shopping website of Elitz JEWELS that allows consumers to browse, select and purchase precious stones and or precious metal jewellery and accessories ('Products' or 'Goods') from the website. If you do not agree to these terms, please do not use Elitzjewels.com web site. By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. If you would like to provide feedback about Elitzjewels.com web site, or recommend a way we can improve the buying experience or if you have any questions about these terms and conditions, please contact us on care@elitzjewels.com

Trademarks

The trademarks, names, logos, tagline and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Prices

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well. Prices on Elitzjewels.com are subject to change without notice. Please expect to be charged the price for the Elitz merchandise, you buy as it is listed on the day of purchase.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

No lawful or prohibited use

You agree not to upload, post or otherwise transmit via the online mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libellous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; (iv) contains viruses, Trojan horses, worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer software or hardware; spyware and malware designed for phishing and with a view to compromise the data security and integrity and obtain sensitive personal or financial information.

You also agree not to use the Elitz website or online mediums t (i) impersonate an employee or a representative of Elitz Jewels, its divisions and subsidiaries; (ii) misrepresent your identity or affiliation with a person or entity; (iii) send bulk mail, spam, 'chain letters'and other unsolicited and unauthorized communication; (iv) attempt to gain unauthorized access to any portion or feature of Elitzjewels.com or any other system or networks connected to Elitzjewels.com or any other services offered through Elitzjewels.com, and/or other accounts not belonging to you, or violate security of any portion of Elitzjewels.com, by hacking, password mining or any other means; (v) obtain or attempt to obtain any information, materials or documents not purposely made available through Elitzjewels.com or online mediums through any means; (vi) attempt to interfere with the proper working of Elitzjewels.com or any transaction being conducted on Elitzjewels.com or to restrict or inhibit any other user from accessing or using Elitzjewels.com, by means of hacking or defacing any portion of Elitzjewels.com; (vii) violate any applicable local, state, national or international law, including without limitation regulations under Indian Court of Law.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Cancellation & Returns

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. You can cancel one order item within an order without cancelling the entire order if the order contains 2 or more order items.

For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

Once the product is returned under our 15 Day Money Back policy (not applicable on coins and Solitaire) the refund will be credited to your account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

For cash on delivery orders, the refund will be processed to your bank account.

For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).

Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.

Please visit https://www.Elitzjewels.com for more details about our Returns Policy.

Applicable laws

Use of this website shall in all respects be governed by the laws of the state of Madhya Pradesh, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Madhya Pradesh, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.

Modification

Elitz reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit Elitz website, your visit to and use of such website will be subject to and bound by the then-current version of these Terms of Use.

Elitz website is operated by Elitz JEWELS from its offices in Mumbai, India. Elitz JEWELS makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access Elitzjewels.com from other locations do so on their own initiative and are responsible for compliance with applicable local law.

Once again, we thank you for your interest in Elitz. We hope that your experience at Elitzjewels.com is enjoyable.

This document is an electronic record under Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published and shall be construed in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of Elitz website.

Purchase

Any user who wishes to purchase an item from the website can either:

Add the selected jewellery directly to the shopping cart with customizable options available on the product page; or

Customize jewellery by filling details of customization available under the trending tab; or

Choose from the selection of jewellery available on the website and add the item to your shopping cart, or call our trained consultants on the listed contact no. our website to place an order.

The user will receive the form for ordering via email based on their convenience.

Orders are normally considered complete only after the payment has been received by Elitzjewels.com.

To confirm the orders, our jewellery consultants at Elitzjewels.com may call up the users who have placed orders through the website at any given time.

Transaction Status

In the event the bank rejects to honour any payment transaction made by a user towards an order, Elitzjewels.com shall have the right to refuse to ship the order to the user without any liability whatsoever. In the event the payment gateway selected by the user has flagged the transaction as fraudulent due to any reason, Elitzjewels.com shall have the right to refuse to ship the order to the user without any liability whatsoever. In such a case, the user may receive a call from our Customer Service Team for relevant documents required to confirm the transaction, and if the fraudulent flag is not removed by the payment gateway, Elitzjewels.com may not be able to fulfil the order. The paid amount will be refunded via the same payment mode

Weight Tolerance policy

The weight of the final product may vary up to 10% of the total weight as listed on the website.

Usage of promo code issued by the company

Elitzjewels.com has the right to refuse the usage of any promo code at any given point of time.

Promo codes which have expired cannot be used on the website.

Elitzjewels.com can at any time ask the user for the proof of having received the promo code.

Promo codes can be used only on specific orders as deemed fit by Elitzjewels.com.

Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of Elitzjewels.com.

Promo codes cannot be clubbed with any other special offer on the site, unless otherwise explicitly stated.

Contests & Offers

The winners of contests and giveaways will be selected at the company's discretion.

The prizes/ gifts/ giveaways are non-returnable/ exchangeable.

Any additional facilities provided by the company to winners and selectees of any contest is at the company's discretion

Elitz reserves the right to change the terms and conditions of contests/ giveaways without prior intimation.

All disputes will be resolved at care@elitzjewels.com'

Special offer is valid only on select designs on jewellery.

Elitz may change (add to, delete, or amend) these terms from time to time.

All disputes, with respect to the products and services offered in this connection, are subject to Bhopal Jurisdiction.

Elitz Credit

Your Elitz Cash is valid only for one year (365 days) from the day you receive the same. Elitz Cash will expire after 365 days from the day it's credited in your account.

Elitz Credits expire as per the timelines mentioned to you when these are provided to you. Your Elitz Credits are valid at most for one year (365 days) from the day you receive the same. Elitz Credits will expire after 365 days from the day it's credited in your account.

Free Gift

All free gifts are treated as discounts.

In Case of Partial Cancellation or Returns of Orders with a Free gift, the Amount refunded will not include the discount attributed to the Free Gift.