PRIVACY POLICY

www.elitzjewels.com is owned and operated by Elitz JEWELS. We value the trust you have in us. Therefore, we follow upon the highest standards for secure transactions and customer information privacy. This Privacy Policy ("Policy") describes, about the type of personal information we collect from our User, purpose for collecting such information, how we use it, with whom we share it and the choices available to our customers regarding our use of the information. We will not disclose the personal information and sensitive information (meanings described in clause 2 below) shared by the user other than in compliance with this Policy. If you do not consent to any of the terms mentioned in this Policy, please do not proceed to use the Site. Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.

1. Collection of Personally Identifiable Information:

We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively "Personal Information"). When you visit this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons. You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively "Sensitive Information") for availing the services at our Site. We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates. This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affiliates do not knowingly collect information from minors. Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.

We collect email address from you when you select email during the first app launch. This enables us to sync your wish list and shopping cart already created by you on the Elitz website. We also use your contact information to send you offers and recommendations based on your previous orders, your browsing history and your interests.

We may disclose to third party services certain personally identifiable information listed below:
- information you provide us such as name, email, mobile phone number
- information we collect as you access and use our service, including device information, location and network carrier

This information is shared with third party service providers so that we can:
- personalize the app for you
- perform behavioural analytics

2. COOKIES

We may track your preferences and activities on the Site. "Cookies" are small data files transferred to your computer's hard-drive by a website. They keep a record of your activities on the Site making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies. By continuing the use of the Site, you are agreeing to our use of cookies. If you do not agree to our use of cookie, you can block them in your browser setting, but you may lose some functionality on the Site.

3. Use of Demographic and Profile Data:

We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our app. We identify and use your IP address to help diagnose problems with our server, and to administer our app.

4. Security Precautions:

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

5. Choice/Opt-Out:

elitzjewels.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You may delete certain non-mandatory information. You can write to us at the contact information provided below to assist you with these requests.

6. Questions? Questions regarding this statement should be directed to the following address: care@elitzjewels.com

7. Profile Deactivation: Elitz enables you to temporarily freeze your profile. This temporary action will leave you without a Elitz account and without access to speedy checkout, on information about your past orders, wish lists, Elitz Vouchers, Elitz Credits, and all other personalised Elitz products and services.

8. Profile Deletion: Elitz enables you to request to permanently erase your Elitz account. Once requested to delete, all associated information like past orders, past/current Try at Home bookings, wish lists, saved addresses, and any pending benefits like Elitz Vouchers, Elitz Credits will no longer be accessible to you. The 'Profile Deletion' will require you to forfeit future account creation with the same email address, any claims to policies like Lifetime Exchange & Buyback, 30 Day Returns and Refund, product cleaning & fixing and any other policies or services offered by Elitz JEWELS as well as any claims stemming from product damages and related issues. In the event that your account has any open orders, payments, grievances, shipments, or instalment plans, then Elitz JEWELS may refuse or delay the deletion of your account.