RETURN POLICY

Cancellation & Returns

We have a 7 seven-day product return policy, which means you have 7 seven days after receiving your item to request a return. Once the product is returned under our 7 seven Day Money Back policy the refund will be credited to your Elitz CREDIT account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

No Returns & Refunds are applicable to gold coins and Solitaire Diamonds.

To start a return, you can contact us at care@elitzjewels.com and you will be notified via email the address for the returns need to be sent under the return policy.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at care@elitzjewels.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
We do not accept returns of gold coin & bar as well as gift cards. Unfortunately, we do not accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at care@elitzjewels.com.

Exchange Policy

Our exchange policy is applicable only on Elitz Brand Jewellery products. If you wish to exchange any jewellery that is purchased from Elitzjewels.com you can do so, by exchanging the same with any of the Elitz Brand Jewellery Products. This amount will be credited to your respective bank account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.

The gold & platinum rate of respective purity for the day would be considered as benchmark rate for calculating the exchange price of jewellery products.

Below table can explain the details of exchange values

All products will undergo quality checks before the exchange is initiated. Elitz Jewels reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.

Buy Back Policy
If you choose to return the product for buyback, the policy is based on giving the fair value of jewellery and solitaire diamonds. The gold & platinum rate of respective purity for the day would be considered as benchmark rate for calculating the exchange price of jewellery products.

Below table can explain the details of buyback

The buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product. Jewellery returned showing signs of alteration by anyone other than Elitz shall not be accepted for return. The buyback policy is subject to the approval of our Quality check team. Elitz Jewels reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.

The product along with the original product certificate, can be returned for buy-back or exchanged basis. If you received a discount or free gifts while making your purchase, we will deduct the original discount amount or free gifts value, as applicable. You can choose to return the free gifts as well.

Note:

        Loss of the original product certificate would result in a deduction of Rs. 500.

        For Elitz products not bought from Elitz Authorised Dealers /Website(www.Elitzjewels.com) an additional deduction of 5% would be charged over and above the exchange/buyback policy. Original Invoice and certificate must be produced for exchange/buyback

        Elitz products bought from non- Elitz Authorised Dealers will not be eligible for exchange/buyback.

SHIPPING POLICY

Delivery Process
1. Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
2. Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
3. Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Packaging
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

Order Tracking
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can visit My Order section. The track button will get activated once the order is shipped. Sometimes, courier takes up to 12 hours to activate the link, so kindly try after the mentioned periods If you are a guest user, you can either track through the link shared with you over email/Text message /sms, Or you can sign-up/signing using your email to track the order through your My Order section.

Delivery Time
We dispatch most orders within 10 business days (i.e. excluding Sundays and public holidays).
1. Though, we keep 95% of our catalogue in our inventory, certain products need to be manufactured so that we can live up to our promise
2. While we are trying our best to avoid this situation, these products might delay your order.
3. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes.

Shipping Charges
Elitz provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.

Transit Insurance

All goods will be fully insured by Elitz until they reach you, so your purchase is 100% safe.

Product Quality and Authentication Policy

We aim to provide genuine and certified products to our esteemed customers. Each Elitz Brand jewellery products are duly certified for its quality for diamonds, Gold and color stones.

        Gold Jewellery Products are made in 18kt /22KT Gold purity and are BIS Hallmark Certified

        Diamond Jewellery Products are made in 14kt/ 18KT Gold and are BIS Hallmark Certified.

        All Jewellery products are studded with Real Natural Diamonds, and it is certified by an Independent Diamond Grading Laboratory of International repute.

        Platinum jewellery is certified by Platinum Guild India (PGI)

        The weights mentioned for Diamond and Gold are approximate and may change after manufacturing.

        The final weight of the jewellery product may vary and difference amount would be will reimburse by partial Refund or Equivalent weight of gold coin

        Make to order jewellery usually requires 10-15 workings days for manufacturing.

        Product images shown are enhanced for Illustration purpose, and actual product may vary.

        The product comes with Lifetime warranty & can be exchanged under Exchange and Buyback brand policy

        The usual variance of gold weight after manufacturing is + /- 150 mg. we will reimburse the difference amount, if variance is above 150 mg by partial Refund or Equivalent weight of gold coin.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at care@elitzjewels.com or at 93 between 9 am-10 pm, 7 days a week.

Our Corporate office address is:

ELITZ JEWELS
E-328, Surat Diamond Bourse Khajod, Surat, Gujrat – 395007